Customer Service Associate

Want to get out of your comfort zone and challenge yourself? Looking for a growing company with opportunity for career advancement? Join our team at The Bold Group!

Currently, we have several entry level career opportunities in customer service. If you can identify yourself with the tasks and qualifications of this exemplary position, we would like to get in touch and present you with all suitable positions.

Your tasks

• Drive initiatives to achieve customer satisfaction and efficiency KPIs

• Lead a team of customer service managers and specialists

• Develop and execute against a customer service strategy that builds and sustains customer loyalty

• Constantly monitor and improve all processes and aspects of a great customer service organization

• Grow and sustain a culture of customer-first mentality, collaboration & knowledge-sharing, and high performance

• Innovate based on customer needs

• Advocate on behalf of customers when collaborating with other departments to improve the service delivered to customers

This is a fantastic opportunity for an accomplished Customer Service Associate to join a market-leading business.

Experience:

• Minimum 1 years’ experience

• Advantageous to have a sales background 

• Advantageous to have some experience in marketing and/or working alongside a marketing team

We want someone who is prepared to make a long-term commitment, to play a key role and is not a clock watcher, as flexibility for occasional out of hours webinars and seminars is a must.

So, are you the adaptable, flexible person we are looking for to help the next stage of our business growth?

All your information will be kept confidential according to EEO guidelines.