Customer Service Associate
Nordson India Private Limited
Apply to this job US - Ohio - Dayton Until 10/6/2026 First posted August 7, 2026 Last posted August 7, 2026
Job description
- Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues
- Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing
- Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues
- Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions
- Assist with aftermarket support, including returns, warranty claims, and RMA coordination
- Support international shipments by coordinating required documentation and following established export and trade compliance procedures
- Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems
- Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate
- Adhere to global customer service processes, policies, and service-level expectations
- Contribute to continuous improvement efforts by identifying recurring issues and process gaps
About this role
Summary
Manage customer accounts, handle inquiries, support order lifecycle, resolve issues, document interactions
Job title
Customer Service Associate
Experience level
none
Industry
manufacturing
Location requirements
On-site in Dayton, Ohio; no remote work allowed
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer supportERPCRMorder processingexport documentation
Preferred skills
None specified
Specializations
order managementlogisticscustomer supportexport compliance
Locations
Structured locations inferred from the posting.
Dayton, OH, USA
On-site City