Customer Service Assistant

About Us

At Sharpcontra, we combine creativity with strategy to deliver powerful marketing and advertising solutions that drive results. Our team is passionate about helping brands communicate their message effectively, engage their audiences, and achieve measurable growth. With innovation at the core of everything we do, we are committed to excellence, collaboration, and forward-thinking strategies that set our clients apart.

Job Description

We are looking for a Customer Service Assistant to join our growing team in Cleveland. The ideal candidate will provide outstanding support to our clients, handle inquiries efficiently, and help maintain our commitment to excellence. This role requires strong communication skills, attention to detail, and a proactive attitude to ensure each customer interaction is positive and productive.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and concerns promptly.

• Maintain accurate records of customer interactions and transactions.

• Coordinate with other departments to ensure timely resolution of customer issues.

• Provide product or service information and follow up to ensure satisfaction.

• Support administrative functions related to customer accounts and documentation.

Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and organizational skills.

• Professional and positive attitude when dealing with clients and team members.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency in basic office software and customer management tools.

Benefits

• Competitive Salary: $50,000 – $54,000 annually.

• Growth Opportunities: Build your career within a supportive and evolving organization.

• Comprehensive Training: Develop your skills through ongoing learning initiatives.

• Collaborative Environment: Join a professional and motivated team focused on success.