Customer Service and Supply Chain Representative

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

RESPONSIBILITIES

The position is limited to one year.

• Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.  
• Operate and Coordinate Import, Export & Transit transactions with relation to customs regulations
• Support team in Back-Up, Logistics and Reporting Issues
• Operate Order Management/Supply Chain and Sample Management
• Working align with the BL and internal (local) business rules   
• Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, documentations, sampling and trials and control of customer terms and conditions.
• Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service and supply chain.   
• Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries and logistics, as required.
• Ensure accurate and timely reporting of all other relevant sales and customer related activities.
• Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.  
• Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
• Operate Import/Export/Courier deliveries of samples and complete IVT entries   
• Provide back up support to absent employees as directed.                      

REQUIREMENTS

• Bachelor's degree in business administration, customer relations, supply chain management or similar
• 1-3 years relevant work experience
• Advanced written and spoken English skills
• Resident on Anatolian side of Istanbul
• No military service obligation (for male candidates)

 

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. 

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Nazli Kaplan

Company is

Evonik Ticaret Ltd.