Customer Service Analyst
Universal Electronics Inc.
Apply to this jobMain responsibilities:
Act as the interface between customers, sales, and operations, ensuring compliance with orders, deadlines, and service level (OTD). Respond to customer demands; Communicate status updates, shipments, and forecasts to customers and S&OP; Manage customer support requests and situations; Monitor the production of critical items, aligning priorities with Production Planning and Control (PCP); Support Sales & Operations Planning processes, ensuring service level and delivery performance (OTD); Manage the flow of raw materials, demand forecasts, and integration between planning, production, and inventory systems; Administer sales orders, invoicing, and ensure the accuracy of commercial transactions; Prepare and update production, invoicing, and inventory reports.
Requirements:
- Bachelor's degree completed (Business Administration, Logistics, or related fields);
- Proven experience in customer service within the electronics industry / supply chain;
- Experience with S&OP and performance indicators (OTD);
- Experience with Production Planning and Control (PCP), order management, and invoicing;
- Knowledge of ERP systems and Excel. Knowledge of the Sankhya System is a plus;
- Advanced English;
Summary
Manage customer orders, coordinate with sales, production, and inventory, ensure service levels, and handle reports.
Job title
Customer Service Analyst
Experience level
proven experience in customer service within electronics industry / supply chain
Industry
electronics
Location requirements
Manaus-based, remote work not specified
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Manaus, State of Amazonas, Brazil