Customer Service Analyst

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Customer Support Representative for Beckman Coulter Diagnostics is responsible for Respond to customer inquiries, processing orders, resolve problems & provide proactive outreach.

This position is part of the Operations & Logistic Department located in Caguas, Puerto Rico and will be fully on-office position. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Operations Team and report to the Supply Chain/Operations Manager responsible for managing supply chain operations, optimizing processes, inventory and supply for Mexico % Puerto Rico. If you thrive in a dynamic, extensive learning-oriented role and want to work to build a world-class Customer Support organization—read on.

In this role, you will have the opportunity to:

• Receive and process all customers orders. with demonstrate telephonic troubleshooting skills to ensure customer satisfaction and coordinate flow of information between the Operations Team, and the other departments of the company.
• Gain and apply foundational knowledge of compliance and commercial operations.
• Work with Oracle ERP Module.

The essential requirements of the job include:

• Professional diploma/degree.
• 2+ years of experience on customer service.
• Fluent in Spanish and English

It would be a plus if you also possess previous experience in:

• Proficiency on any ERP Modules.
• MS Office skills (Outlook, Word, Excel)

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.