Customer Service Agent Cargo

Purpose

To represent and deliver high quality service to members of the Etihad Guest programme by efficiently processing all member cards fulfilment/enrollments in a timely and professional, member-focused manner.

Accountabilities

• Manage all the mailboxes that deal with incoming correspondence for the Etihad Guest programme from internal Etihad staff from Call Center, Airport, Lounge, Sales, retail offices etc in regards to cards delivery queries
• Manage and control day to day card fulfilments, and coordinate will all internal/external stakeholders in regards to meeting cards fulfilment SLA, managing stock, card delivery SLA 
• Process all invoices by end of the month to all fulfilment vendors and do the required reconciliation where needed
• Process all offline enrollments and work with internal stakeholders on achieving acquisitions targets 

Education & Experience 

• Minimum of Diploma on Business Administration or relevant field
• Minimum 2 years of experience in administration
• Background  in emailing, customer support, coordination, reporting, invoice payment & processing
• Intermediate in MS Office especially Excel