Customer Service Agent

About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

• Provide accurate product and service information

• Resolve complaints and escalate issues as needed

• Maintain records of customer interactions and transactions

• Collaborate with team members to improve customer service processes

• Ensure high levels of customer satisfaction and professionalism at all times

Qualifications

• High school diploma or equivalent; associate degree preferred

• Proven experience in a customer service or call center environment

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work under pressure

• Basic computer proficiency and familiarity with customer management software

Benefits

• Competitive salary: $33,000 – $41,000 annually

• Opportunities for career advancement and skill development

• Paid training and onboarding

• Health, dental, and vision insurance packages

• Supportive team environment

• Paid time off and holidays