Customer Relationship Manager

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.


• IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.


• Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Responsibilities
• Provide leadership of key, high-profile Global Fortune 1000 partner/client relationships. 

• Ensure absolute quality standards of technical & business service delivery 

• Provide direct project/account oversight and management. 

• Advocate client service requirements and “outside in” perspective. 

• Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio. 

• Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery. 

• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources 

• Support direct management in other business and operational development initiatives, as required.

Qualifications

• Degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status) 

• Minimum of 2+ years hands-on technical experience in one or more domains required 

• Minimum of 2+ years in a business-oriented role, such as technical project management or IT lead required 

• Experience in client management a must 

• Experience with Service Level Reporting a plus 

• Functional knowledge of the below domains, with expertise in at least one required. Special consideration for generalist technology backgrounds. 

• Data Networking 

• Storage Management 

• UNIX Systems Administration (Solaris, Linux, AIX, etc.) 

Benefits
• Competitive Base Salary
• Medical Insurance, Dental Insurance, and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan – 6% match
• Flexible Spending Accounts: Health Care, Dependent Care, and
Transportation