Customer Relationship Executive-Fixed 6 months Contract
Careers.idemia.com
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Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Key Missions
- Manages BAU activities on assigned accounts
- First point of contact for customers
- Manages customer complaints and escalations
- Builds customer intimacy at all applicable levels of customer organization
- Develops a deep understanding of customers organization
- Supports integration of new products or services
- Customer Relationship Management
- Contract & SLA Management
- Product/Service Request Coordination & Implementation
- Issue Resolution & Escalation Management
- Reporting & Performance Tracking
- Process Improvement & Collaboration
- Provides customer insights to sales for forecasting and updates
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Summary
Manage customer relationships, handle complaints, support product integration, and improve processes.
Job title
Customer Relationship Executive-Fixed 6 months Contract
Experience level
not specified
Industry
technology
Location requirements
Karachi, PK; remote work not specified
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location