Customer Relationship Executive
Careers.idemia.com
Apply to this jobAt IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.
Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Key Missions
- Manages BAU activities on assigned accounts
- First point of contact for customers
- Manages customer complaints and escalations
- Builds customer intimacy at all applicable levels of customer organization
- Develops a deep understanding of customers organization
- Supports integration of new products or services
- Customer Relationship Management
- Contract & SLA Management
- Product/Service Request Coordination & Implementation
- Issue Resolution & Escalation Management
- Reporting & Performance Tracking
- Process Improvement & Collaboration
- Provides customer insights to sales for forecasting and updates
Profile & Other Information
Seize all the opportunities of our fast-paced environment. Expect the unexpected.
Summary
Manage customer accounts, handle complaints, support products/services, report performance, improve processes.
Job title
Customer Relationship Executive
Experience level
entry level
Industry
technology
Location requirements
Karachi, PK, remote not specified.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location