Customer Relations Manager Benelux - Abbott Diabetes Care
Abbott Labs (Malaysia) Sdn. Bhd.
Apply to this job Netherlands - Hoofddorp Until 8/29/2026 H-1B sponsor history First posted June 30, 2026 Last posted June 30, 2026
Job description
JOB DESCRIPTION:
At Abbott Diabetes Care, we are transforming the way people living with diabetes manage their health through innovative glucose monitoring solutions.
We are looking for a Customer Relations Manager Benelux to lead customer service excellence across the region, ensuring high-quality operations, strong partner performance, and continuous improvement of the customer experience.
Based in Hoofddorp, you will play a key role at the intersection of regional strategy, local execution, and external partner management.
Your impact
In this role, you will:
- Drive best-in-class customer experience for patients and healthcare professionals
- Ensure high-quality delivery from external customer service partners
- Enable efficient, scalable operations across Benelux
- Act as a key connector between EMEAP and local markets
Key responsibilities
🔹 Regional leadership & stakeholder management
- Act as Customer Service Subject Matter Expert (SME) for Benelux within EMEAP
- Serve as a key interface between regional teams and local markets
- Translate business needs into efficient operational solutions
🔹 Vendor management & operational oversight
- Manage and oversee third-party customer service providers (BPOs)
- Ensure performance against service levels, quality standards, and FTE plans
- Build and maintain strong, performance-driven partnerships
🔹 Continuous improvement & CX transformation
- Identify process and quality gaps and implement improvement plans
- Drive customer experience (CX) initiatives across the region
- Lead local and regional transformation projects
🔹 Key initiatives (examples)
- Roll-out of proactive outbound customer engagement
- Optimization of HCP support lines
- Enhanced complaint routing processes
- Transition of activities from shared service centers (e.g. Lisbon)
- Support for new solutions and innovations (e.g. AID)
Your profile
- Solid experience in Customer Service / Customer Operations / CX
- Proven track record in vendor/BPO management
- Experience in process improvement, transformation, or CX projects
- Ability to influence across multiple markets and stakeholders
- Strong analytical mindset and hands-on execution
- Fluent in English (Dutch and/or French is a strong plus)
Why join Abbott Diabetes Care?
- Make an impact in a fast-growing, meaningful healthcare environment
- Take ownership of regional and cross-functional topics
- Be part of a transformation journey in Customer Experience
- Work in a dynamic, international hub in Hoofddorp
Diversity & Inclusion
Abbott is an equal opportunity employer committed to employee diversity and inclusion.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ADC Diabetes Care
LOCATION:
Netherlands > Hoofddorp : Wegalaan 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 15 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
About this role
Summary
Lead customer service operations and improve customer experience in Benelux region
Job title
Customer Relations Manager Benelux - Abbott Diabetes Care
Experience level
proven track record
Industry
healthcare
Location requirements
based in Hoofddorp, Netherlands, remote work not specified
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
customer servicevendor managementprocess improvementstakeholder influenceanalytical mindset
Preferred skills
DutchFrench
Specializations
customer servicevendor managementprocess improvementCX projects
Locations
Structured locations inferred from the posting.
Hoofddorp, Netherlands
Work arrangement unknown City