Customer Relations - DMA & Clearing, Analyst (VN2890)

The Customer Relations Analyst will support the Sales team ongoing client servicing and business support functions. The role involves close coordination with internal stakeholders to ensure efficient operations, high-quality client experience, and effective delivery of marketing and business initiatives.

Key Responsibilities

• Collaborate with Operations, Legal, Compliance, Trade Systems, and Risk teams to support seamless ongoing servicing and client integration.
• Liaise with Sales desks to support client account management and enhance client engagement and experience
• Support management of external business relationships and related processes
• Identify and support cross-selling opportunities across different desks and product lines
• Maintain strong awareness of compliance obligations in all client-facing and operational activities

Competencies, Skills & Experience

• Minimum 2 years of relevant working experience in financial services, preferably within futures and options
• SFC Type 2 license (or eligibility to obtain) is required
• Proactive, adaptable, and solution-oriented mindset
• Strong communication and interpersonal skills
• Excellent time management and ability to meet tight deadlines