Customer Operations Coordinator

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Operations
Reports To: Client Services Manager / Operations Director

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Customer Operations Coordinator to coordinate client requests, schedule meetings, and support operational workflows. The ideal candidate will ensure client interactions are documented accurately and operational support is delivered efficiently.

This role requires attention to detail, organizational skills, and effective communication abilities in a fast-paced, hybrid work environment.

Key Responsibilities

Client Request Coordination

• Manage incoming client requests and ensure timely resolution.
• Document client requests and follow up with internal teams.
• Assist with scheduling client meetings and operational activities.

Operational Support

• Support operational workflows to ensure client deliverables are met.
• Maintain records and reports related to client operations.

Reporting & Documentation

• Generate reports on client requests and operational activities.
• Assist leadership with metrics tracking and workflow analysis.

Cross-Functional Collaboration

• Collaborate with internal teams to address client needs.
• Support initiatives to improve operational efficiency and client satisfaction.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, or related field.
• 2–4 years of experience in client services, operations, or administrative coordination.
• Proficiency in Microsoft Office Suite and CRM/operations systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain confidentiality and manage sensitive client information.

Preferred Qualifications

• Experience in government contracting or defense-related client operations.
• Familiarity with operational workflows and reporting tools.

Core Competencies

• Integrity & Confidentiality
• Attention to Detail
• Analytical Thinking
• Interpersonal Communication
• Organizational Skills
• Adaptability & Initiative

Work Environment

• Professional office environment (or hybrid/remote if applicable).
• May require occasional travel.
• Must be eligible to work in the United States.
• Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.