Customer Interactions

Customer Interactions

TASKS AND RESPONSIBILITIES

• Interact with customers (directly and via sales team members).
• Orchestrate the service relationship, acting as primary communication contact for assigned customer accounts.
• Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries.
• Provide information on orders, supply availability, timing, deliveries, updates on products, marketing and operational programs.
• Reach out to customers for missing Customer Master data information to process sales orders.
• Seek customer feedback to track satisfaction level and identify solutions to improve customer experience.
• Resolve any immediately addressable customer requests.
• Receive requests from customers and sales team members via unstructured communication (phone, email, etc.)
• Address any immediately resolvable requests (e.g. in order management - order entry, status check, order adjustment; in order fulfillment – scheduling, etc, ad-hoc – product returns, delivery complaints, etc.).
• Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery).
• Involve Customer Operations for resolution of non-immediately resolvable requests and follow through.

WHO YOU ARE

• Career on Business, Supply Chain Management, or related fields.
• 2 years of operational experience in Customer Service, Commercial, Logistics, Administration.
• Advanced English is required.
• Key competencies: customer focus, results orientation, collaboration, agility, communication skills, teamwork.
• Knowledge of IT systems and tools, e.g. ERP SAP, SalesForce, EDI is preferred.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.