Customer Experience Trainee

Greenvolt Comunidades is looking for a Customer Experience Trainee to join the Customer Experience Team and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.

In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.

Responsibilities

The selected candidate will support the team in the following activities:

• Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
• Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
• Assist in the prospecting and engagement of residential and business consumer members.
• Support communication with customers through different channels, including phone, email, and digital platforms.
• Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
• Help address customer queries and requests, escalating issues when necessary.
• Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
• Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
• Assist in the preparation of reports and analysis related to customer experience and community performance.

Requirements

Greenvolt Comunidades is looking for a Customer Experience Trainee to join the Customer Experience Team and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.

In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.

Responsibilities

The selected candidate will support the team in the following activities:

• Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
• Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
• Assist in the prospecting and engagement of residential and business consumer members.
• Support communication with customers through different channels, including phone, email, and digital platforms.
• Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
• Help address customer queries and requests, escalating issues when necessary.
• Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
• Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
• Assist in the preparation of reports and analysis related to customer experience and community performance.

Benefits

• What do we have to offer?
• Direct internship contract with us;
• Hybrid work model (2 days of remote work per week);
• Free birthday day;
• Being part of an international environment.

We want an energy transition for everyone from everyone!