Customer Experience Specialist with French (m/f/d)

We are currently seeking a Dispatch Specialist I with French and English to join our Global Dispatch team in our in Bucharest office. Reporting to the Dispatch Team Leader, your main responsibility will be acting as first point of contact for customers in Canada and field service professionals’ issues, being an interface between them and the rest of the departments. Responsibilities: - Call taking (external & internal customers) - Email handling (external &internal customer) - Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements - Service Appointment dispatch & re-scheduling for Field Service Professionals - Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments) - Standard Operating Procedure creation & update - Customer Portal cases monitoring - Monitoring of Field Service Professionals generated cases - Work Order mana...