Customer Experience Specialist for North and South America

Activate your potential – join NORIT, the world leader in activated carbon production!
Join us as a Customer Experience Specialist in Riga, you’ll be at the heart of our customer operations. From order placement to delivery, your mission is to ensure every customer interaction is handled with precision, care, and a solutions-first mindset. You'll manage a portfolio of accounts, troubleshoot issues, and coordinate logistics – all while delivering exceptional service that reflects the NORIT brand.

Your key responsibilities will be: 

• Handle Export and Import order entries and follow up on execution,
• Prepare, gather, and distribute shipment-related documentation,
• Manage Supply Chain replenishment orders,
• Serve as the first point of contact for customers via email and phone, managing orders from receipt to delivery and negotiating revised shipping dates when necessary,
• Coordinate shipments of NORIT products to customers, including changes in shipment dates, product selection, and quantities,
• Maintain master data in ERP and CRM systems, enter orders, and process customer requests,
• Ensure a smooth customer experience through professional customer handling, feedback gathering, problem solving, and analysis of customer needs and behavior,
• Collaborate with internal teams involved in product sales, planning, manufacturing, and logistics,
• Adhere to NORIT policies and procedures, including safety, internal controls, regulations, and ISO standards.

Requirements

• 1+ year of experience in customer service or sales, preferably in a manufacturing, B2B, or logistics setting,
• University degree preferred, current students are also considered,
• Ability to work from 14:30 to 00:00 Monday to Friday, with the possibility to work from 11:00 to 19:30 up to two days per week, except Fridays,
• Previous experience in logistics or manufacturing is preferred,
• Proficiency in English,
• Additional language skills such as German, French, Spanish, Dutch, or others will be considered a plus,
• Detail-oriented with excellent organizational skills,
• Strong communication, active listening, and problem-solving abilities,
• A collaborative attitude and customer-first mindset.

Benefits

We offer competitive total rewards structure:  

• Monthly gross salary from 1200-2000 EUR gross monthly depending on obtained qualifications and experience,
• Generous Benefits structure, including variable allowances, life events support, health and accident insurance starting from first employment day,
• Eligibility to Annual bonus scheme,
• Hybrid work environment with 2 days in the office required,
• Opportunity to expand your cross-cultural working experience by partnering with colleagues across all NORIT locations.

NORIT Activated Carbon is one of the global leaders and produces various qualities of activated carbon in its powder and granular form. Our mission - to be the customer’s #1 choice for added value activated carbon solutions in energy, environmental, water, food, chemical, pharma, automotive, and other industrial markets. We supply a broad portfolio of materials, know-how and technical expertise, complementary services and technologies. 

We have established our global presence with manufacturing plants in the Netherlands, United Kingdom, Italy and United States and as well a Global Business Service center in Riga.