Customer Experience Retail
Amar Bank
Apply to this job Jakarta on site Until 8/21/2026 First posted September 8, 2025 Last posted February 19, 2026
Job description
Responsibilities:
- Ensure the accuracy and completeness of borrower customer data.
- Conduct contract signing with customers in accordance with company procedures.
- Perform field visits or surveys to customers’ offices to verify information and maintain service quality.
- Provide an excellent customer experience through professional interaction and responsive service.
- Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.
Requirements:
- Minimum SMK/SMA/Diploma degree in any major.
- Preferably has experience in customer service, field survey, or credit administration.
- Strong communication and interpersonal skills.
- Detail-oriented, honest, and responsible.
- Willing to work in the field and travel to customer locations.
- Able to work both independently and as part of a team.
- Possess a valid driving license (SIM C/A) is an advantage.
- STNK & Motorcycle valid number plate.
- Have an active smartphone and cellphone number.
- Mastering the Jabodetabek and surrounding areas.
About this role
Summary
Manage customer data, conduct surveys, ensure excellent service and handle onboarding processes
Job title
Customer Experience Retail
Experience level
not specified
Industry
finance
Location requirements
Jakarta-based role with field travel, remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
communicationinterpersonal skillsdetail-orientedhonestresponsible
Preferred skills
driving licensesmartphone
Specializations
customer servicefield surveycredit administration
Locations
Structured locations inferred from the posting.
Jakarta, Indonesia
On-site City