Customer Experience Lead

Office Depot

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San Mateo, CA, us on site Until 8/21/2026 H-1B sponsor history First posted March 26, 2025 Last posted March 26, 2025
Job description

Responsibilities

The Associate Manager reports directly to the Store Manager and will rotate between three positions (Customer Experience Manager, Operations Manager, and Sales and Service Manager).  The Associate Manager will partner with the Store Manager in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. He/she will directly manage associates. He/she provides associates ongoing training. He/she also develops associates and provides positive and constructive feedback, as well as appropriate coaching and counseling.  This person will motivate and inspire associates.   The Associate Manager will also play a Sales Leader role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.



High School diploma or equivalent, Bachelor's degree preferred

Pay, Benefits and Work Schedule: 

Office Depot and OfficeMax offer competitive salaries, excellent benefits packages, which includes a 401(k) and more, best-In-class office products & services, as well as comprehensive development programs. We are an innovative, high-performance company.

Working in our stores provides you with unlimited possibilities to start or expand your career.

For immediate consideration for this exciting position, please apply on our Careers Website.

http://www.officedepotmaxmerger.com/careers.shtml


Equal Employment Opportunity: 

Office Depot Inc. is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.


About this role

Summary

Manage store operations, lead customer service, develop staff, and drive sales growth.

Job title

Customer Experience Lead

Experience level

high school diploma or equivalent, bachelor's preferred

Industry

retail

Location requirements

San Mateo, CA, remote work not specified

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

Yes

Skills & keywords

Required skills

leadershipcommunicationtrainingcoachingsales

Preferred skills

None specified

Specializations

customer experienceleadershipsalestrainingcoaching
Locations

Structured locations inferred from the posting.

San Mateo, CA, USA

On-site City