Customer Engagement & Service Solutions

Purpose of the role The Customer Engagement & Service Solutions Manager is responsible for defining, structuring, and enabling the services business within Honeywell Life Science, ensuring that services are translated into clear, scalable, and commercially viable offerings. The role operates as the bridge between customers, sales, and service strategy, leading a team of Customer Engagement Managers to drive high-quality customer interactions while converting demand into productised service solutions. The role is the critical bridge between the operations organisation and our sales organisation and ensures that: - Services are clearly defined, packaged, and positioned - Sales teams are equipped to effectively sell service offerings with the support of the CEM - Customer insights are continuously translated into new and improved service offerings - Service propositions are clearly created for opportunities in a timely way and supported to the close. Key responsibilities 1. Cust...