Customer Contact Center

Key Responsibilities :-

• Understand the different types of services and products offered to customers
• Provide and communicate information on new product and services for affluent customers
• Facilitate customers calls and resolve customer issues
• Manage disgruntled customer, handle customer complaints and escalates to relevant parties
• Process customer request and ensure communication to relevant parties
• As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.

Requirements:

• Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
• Excellent leadership, interpersonal, communication & motivational skills.
• Good knowledge in retail products and services
• Customer service and leads management skill.
• Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
• General computer skill.
• Proficient in either Mandarin or Cantonese and English is a must
• Malaysian Native speaker with the above or more required languages is an added advantage
• Willing to work on 24/7 shift cycle