Customer Contact, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for handling customer inquires via telephone, email, or online platform

Roles & Responsibilities:

• Conduct welcome calls to new customers.
• Introduce AIA products and available facilities.
• Reinforce product benefits and build customer loyalty.
• Provide accurate information and efficient service.
• Exceed service level and performance targets.
• Conduct customer feedback surveys.
• Liaise with internal departments to resolve gaps.
• Report feedback and resolutions to business lines.
• Attend to customer inquiries and complaints promptly.

Requirements:

• Degree in a related field with 1–2 years of experience.
• Proven customer service experience.
• Passion for customer care and excellence.
• Strong integrity and commitment to satisfaction.
• Clear and professional communication skills.
• Team player with strong work ethic.
• Skilled in complaint handling and resolution.
• Pleasant, patient, and friendly attitude.
• Strong decision-making and analytical skills.
• Detail-oriented with good listening skills.
• Willing to work flexible hours and occasional overtime.
• Multilingual candidates are encouraged to apply.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.