Customer Care Specialists
Idexcel
Apply to this jobAbout IDEXCEL, INC
Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Position: Customer Care Specialists
Pay Rate: $13.25/HR
Austin, TX 78727
6 + Months
Job Responsibilities:
Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program).
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Sandra Taylor
571-267-4186
Sandra Taylor
571-267-4186
Summary
Assist Medicaid clients and providers with inquiries, document interactions, and resolve issues.
Job title
Customer Care Specialists
Experience level
6+ months
Industry
healthcare
Location requirements
Austin, TX, remote work not specified
Salary
$13.25/hr
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Austin, TX, USA