Customer Care Specialist with German, French, Italian, Spanish or Dutch

Job Title

Customer Care Specialist with German, French, Italian, Spanish or Dutch

Location(s)

Krakow, Poland - Remote (Home Based)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

At Revvity, impossible is inspiration. Bringing together the power of Life Sciences and Diagnostics, we provide health science solutions, technologies, expertise, and services that deliver complete workflows from discovery to development, and diagnosis to cure.

 

Every day, our 11,000+ employees collaborate to pioneer groundbreaking solutions that enable our customers to improve health outcomes around the world.

Main responsibilities:

• Delivering exceptional level of service to our customers.

• Responding to customer inquiries via e-mail, telephone, fax or system.

• Handling complaints.

• Customer files and service contracts maintenance.

• Working according to documented process (SOP, Work Instructions etc.)

• Actively participating in the on-going assessment of customer support processes and incorporate approved improvements.

• Providing ad-hoc support to internal and external stakeholders.

• Identifying cause of customer issues and pursuing resolution with a sense of urgency and commitment to customers.

• Developing preventive action to avoid issues in future.

• Performing other tasks requested by the manager to reach team’s objective or the company objectives based on current needs.

Requirements:

• Some experience in Customer Service.

• Understanding of the culture of the serviced region.

• Fluency in one of the listed languages (B2+) to ensure smooth communication with clients.

• English language at minimum B2 level, both written and spoken.

• Strong interpersonal and communication skills.

• Ability to handle stressful situations with calmness.

• Ability to work from our Cracow's office at least 6 times per month.

Nice-to-haves:

• Knowledge of/experience with SAP.

• Experience with working with international clients.

What we offer:

• Private healthcare including dental care – MEDICOVER,

• Life and long-term disability insurance – GENERALI,

• Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies,

• Hybrid work,

• Allowance for working from home,

• Possibility to borrow a screen, a chair, and other IT devices from the office,

• Tuition reimbursement,

• Referral awards,

• Internal career development opportunities in multiple business areas,

• Modern office facility in Cracow including parking lot,

• Bike ride subsidy,

• CSR & sports activities,

• Relaxation, gaming, and nursery room,

• and up to 4 additional days of vacation.