Customer Care Representatives

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Kelly Services is currently seeking several Customer Care Representatives for one of our top Healthcare Insurance clients in Nashville, TN.  

Anticipated Start Date: Monday, 6/19

Duration: Contract-to-Hire Possibility

Working Hours: Monday through Friday 8:30 AM to 5:00 PM

Pay Rate Range: $14.75 per hour

The Customer Care Representative responds to customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Job Duties:

• Receives and places follow-up telephone calls and e-mails to answer customer questions.
• Analyzes problems and provides information and solutions to customer inquiries.  
• Operates a computer station to obtain and extract information plus documents information, activities and changes in the database.
• Develops and maintains positive customer relations to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Required to meet department goals.

Job Requirements:

• High School diploma or equivalent.
• Requires 1 year of previous Call Center experience.
• Strong computer skills plus dual monitor and headset experience.
• Excellent communication and documentation skills.

Job Requirements:

• High School diploma or equivalent.
• Requires 1 year of previous Call Center experience.
• Strong computer skills plus dual monitor and headset experience.
• Excellent communication and documentation skills.

All your information will be kept confidential according to EEO guidelines.