Customer Care Representative-3
Hydro-Aire Aerospace Corp.
Apply to this job Shannon, Clare, Ireland Until 10/7/2026 First posted August 8, 2026 Last posted August 8, 2026
Job description
- Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
About this role
Summary
Provide support via phone, email, web, manage customer data, resolve issues, and improve processes.
Job title
Customer Care Representative-3
Experience level
none
Industry
healthcare
Location requirements
Based in Shannon, Ireland; remote work not specified.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
communicationdata entryissue resolutioncustomer support
Preferred skills
None specified
Specializations
supportissue resolutionorder managementcustomer dataprocess improvement
Locations
Structured locations inferred from the posting.
Shannon, Co. Clare, Ireland
Work arrangement unknown City