Customer Care - French Expert
ING Hubs B.V. sp. z o.o. Oddział w Polsce
Apply to this job Manila (One Ayala Tower 2) Until 8/21/2026 First posted May 13, 2026 Last posted May 13, 2026
Job description
- Providing accurate and up-to-date information and resolution to existing / potential clients on a variety of channels, primarily in a written format (Chat).
- Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context, and actively contributes to ING’s library of client solutions.
- Adhering to risk and compliance processes.
- Managing end-to-end the execution of client requests and complaint resolution actions.
- Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.
- Follow a range of mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the mandatory procedures.
- Customer Order Processing - Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
- Operations Management - Provide operational support by performing a range of route activities using existing systems and protocols.
- Reports deviations to the appropriate person/body. Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects. Acts in line with ING rules and policies.
About this role
Summary
Handle customer inquiries, resolve issues, process orders, and improve service quality.
Job title
Customer Care - French Expert
Experience level
not specified
Industry
finance
Location requirements
Manila, remote work possible.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
French languagecommunicationproblem solving
Preferred skills
None specified
Specializations
customer supportcommunicationmultilingual
Locations
Structured locations inferred from the posting.
Manila, Metro Manila, Philippines
Remote City