Customer Care Executive ( International Voice Process)_Gurgaon

For one of the leading E-commerce company. 

Dear Candidate,

I have an immediate job opportunity with my direct client. Following is the job details, please let me know if you would be interested.

Designation: Customer Care Executive ( International Voice Process)

Experience : 3-4 Years

Education : Any Graduate 

Location: Gurgaon 

 JOB DESCRIPTION:

· handling customer queries through emails , phone calls, and chats

· converting inquiry calls /chats to sales

· prompt response on emails

· handling internal system to manage order flow

· resolving problems on customer orders

· pre-sales process which involves providing product information, price quotes and any necessary info required

Profile Required:

· ready to work in night shifts (CST) 

· Thorough experience in client handling

· preference to people who have handled B2B sales or corporate clients before

· excellent customer support ability

· ready to work in a fast-paced environment

· can handle pressure well

· multi-tasking and eye for details

· excellent comm skills and minimum 30-35wpm typing speed PREFERRED

All your information will be kept confidential according to EEO guidelines.