Customer Care/Call Center/Customer Service/CSR

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.

Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.

• Ability to work with customers to resolve inquiries.

• Provide troubleshooting assistance to customers

• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

• Maintain a high level of world class customer service/professionalism to a wide range of customers.

• Recommend products that best suit the customer.

• Ability to read and interpret documents.

Qualifications

• Successful candidate for this position will have:

• 6 months’ experience in providing customer service either via phone or in person

• Ability to type (WPM vary based on Client Requirements)

• Maintain a positive environment, working with co-workers and customers within a diverse culture.

• Excellent telephone manner and listening skills.

• The ability to relate to customers in a professional and courteous manner.

• The ability to work in a team environment.

• The ability to work under pressure.

• The ability to sit for long periods of time.

• Excellent attention to detail and multi-tasking ability.

• Self-motivation to work under his/her own initiative.

• Must pass drug test and state, federal and criminal background check

• Must be very reliable and be able to work OT if needed.

Must be able to pass a background and drug screen