Customer Banking Specialist - Port Pirie (31.25hr/wk)

We are looking for a Customer Banking Specialist to join our Port Pirie Branch 31.25 hours per week!

The roster is as follows: Monday to Friday, 9am – 4pm

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. 
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. 

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries 
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options   
• Complete Financial Health Checks to assess customers’ financial needs 
• Process applications for personal loans, credit cards and associated products   
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement 
• Be provided with continuous training and development to support your career aspirations 

We’re interested in hearing from people who have:  

• A passion for delivering outstanding customer service with every interaction 
• The ability to have great conversations and confidence to ask challenging questions  
• Problem solving attitude and curiosity in finding the right solutions  
• An open approach to learning new things and goal oriented 
• An ability to work collaboratively as a team to deliver a seamless customer experience 

   Don't wait, apply today! 

Aboriginal &/or Torres Strait Islander people encouraged to apply 

Advertising End Date: 14/08/2026