Customer Advocate

Boldr is a purpose-driven outsourcing company that exists to empower personal and professional development.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture – ordinary is not in our vocabulary

If you’re bold enough and want to contribute to making a lasting impact, we want you!

As a Customer Advocate, you will interact with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the issues of the customer to provide excellent customer service in a timely and professional manner. 

At least high school graduate and of legal age.

Entry level to a year of customer service experience from any industry in any channel

Excellent reading comprehension, and verbal and writing skills 

Good phone contact handling skills

Basic understanding of common Customer Experience best practices

Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 

Ability to understand new ideas, processes, and knowledge

Adaptability to changes and updates to the products and processes

Ability to replicate issues and bugs based on standard operating procedures

Check out our website! www.boldrimpact.com

You can come visit us because walk ins are welcome between 7am-11am Boldr Office, 5th flr, Hanston Building, Emerald Avenue, Ortigas CBD, Pasig City.

Look for Jazz or Rain! :)