Customer Account Support

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Join our dynamic eCommerce Customer Support team and play a pivotal role in providing exceptional service to our valued customers. We're seeking an enthusiastic and detail-oriented individual who is passionate about helping others and ensuring a seamless eCommerce experience. With us, you'll have the opportunity to showcase your customer service skills while making a positive impact on the lives of our customers.

Where you come in:

• As a member of our eCommerce Customer Support team, you'll manage incoming and outgoing communication channels, including chat, email, and phone, to assist customers with inquiries related to eCommerce processes.
• You'll address a variety of customer concerns, including order and subscription management, payment processing, order delivery exceptions, and product education, demonstrating empathy and product knowledge in every interaction.
• Your role will involve troubleshooting and resolving customer issues efficiently using desktop applications, while handling confidential customer information with sensitivity and discretion.
• You'll strive to build rapport and confidence with customers, proactively identifying their needs and taking strategic action to resolve issues in a timely manner.
• Adhering to all compliance and regulatory measures is essential, ensuring that customer interactions meet quality and regulatory standards.
• Collaboration with leadership for support and involvement in resolving complex issues will be part of your responsibilities.
• As our department evolves, you'll adapt to shifting responsibilities and contribute to the continuous improvement of our customer support processes.

What makes you successful:

• Strong written and verbal communication skills are essential, with a focus on clarity, organization, and professionalism.
• Logical problem-solving abilities, coupled with a proactive and patient approach to troubleshooting customer issues.
• Flexibility to work various shifts and availability to provide reliable attendance.
• Proficiency in using Windows operating systems, Salesforce, and Genesys chat platforms.
• 2-4 years of experience in customer service, preferably in a medical device industry, with omnichannel contact center experience.
• Preferred qualifications include excellent oral and written communication skills, some technical background, and familiarity with Dexcom products and therapy.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.