Customer Account Representative

Position Summary

We are in need of talented and motivated Account Representatives to join our sales team. Successful candidates are oriented toward successful quality project outcomes. Have a desire to improve the life safety, security, and functionality of all project offerings submitted by National Security Door Corp.

An overview of potential position responsibilities may include the following items:

• Establish new relationships and develop existing relationships with contractors/end users
• Document costs for sales quote opportunities and create quotations based on leads
• Update customers about ongoing projects and project status
• Provide submittal packages, when required, to customers or architects
• Perform preliminary opening measurements during initial site visits for quoting
• Conduct on-site visits to gather information about customer needs and project details to create quoted solutions
• Research product details to determine the best solution for mechanical and electronic security solutions
• Participate in project design review sessions when requested
• Attend weekly meetings to discuss progress and sales strategies
• Coordinate with the purchasing department to confirm material sourcing and pricing on awarded projects

Successful Candidate Qualities

• Good communication skills.
• Task-driven, customer-oriented self-starter.
• Can work in a team to accomplish projects
• A mind for details and a drive for problem-solving.
• Experience within one or more product lines within our core services.
• Experience with contractors and/or end-user account interactions.
• Willing to pursue statewide opportunities for multiple vertical markets (education, detention, medical, government etc.).
• Willing to help develop, expand, and promote the custom security solutions of National Security & Door.
• Willing to learn about and embrace our core tenets of Life Safety, Security, and Functionality.

Position Technical Requirements

• High School Diploma or Equivalent.
• Be able to pass a Department of Criminal Justice Background Check.
• Minimum of 1-2 years of related work experience and/or technical training in one of the following areas:
  • Architectural hardware
  • Hollow metal doors & frames
  • Aluminum Storefront systems
  • Automatic Doors and Low Energy Handicap Operators
  • Access control systems
  • Low-voltage wiring for security applications (not Internet, TV, etc.)
  • CCTV Systems / Video security systems
• General Computer Skills and comfort in learning new skills
• Able to demonstrate working knowledge of skills.
  

Other Desirable Experience

• Locksmith Service
• Background in Construction (Sales or Services)
• Background in Facilities Maintenance/Management

Benefits

• Paid personal leave
• Company-subsidized employee health insurance
• Employee-paid family health plans available
• Company-provided life insurance
• 401 (k) Matching Plan
• Use of company-provided vehicles

Compensation

• This role is a salary-plus performance-based commission position. Qualified Account Representatives receive a base salary annually based on experience and are paid commissions as projects are invoiced.
  

For individuals looking to get a start in sales but who do not have the required experience, please inquire about our Inside Sales Support position. This is an entry-level position designed to act as an introduction to the industry and the company. Inside Sales Support is a base-plus-commission role with an emphasis on learning and training in the commercial door, hardware, and security industry.