Customer Account Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Entertainment Travel Associates is seeking a motivated and customer-focused Customer Account Representative to support and strengthen client relationships. In this role, you will serve as a primary point of contact for customers, providing account support, answering inquiries, and ensuring every interaction reflects our commitment to exceptional service.

This position offers an excellent opportunity for individuals who are organized, professional, and eager to grow within a dynamic and fast-paced environment.

Responsibilities

• Build and maintain positive relationships with new and existing customers.
• Assist clients with account inquiries, updates, and general support.
• Provide accurate information regarding company services and solutions.
• Resolve customer concerns professionally and efficiently.
• Coordinate with internal teams to ensure timely service and customer satisfaction.
• Maintain accurate customer records and documentation.
• Identify customer needs and recommend appropriate solutions.
• Contribute to a positive, collaborative, and customer-first workplace culture

• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Professional attitude with a customer-focused mindset.
• Ability to multitask and manage priorities effectively.
• Strong attention to detail.
• Basic computer proficiency and willingness to learn new systems.
• Ability to work independently and as part of a team.
• Positive attitude and eagerness to develop professionally.

• Competitive Salary: $47,000 – $51,000 annually.
• Comprehensive training and ongoing professional development.
• Clear opportunities for career growth and advancement.
• Supportive, collaborative, and team-oriented work environment.
• Opportunity to develop valuable customer relationship and account management skills.
• Stable full-time position with long-term career potential.
• Performance-driven culture that recognizes dedication and achievement.