Customer Account Manager

Job Description

Job Summary

The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and operational execution. This role acts as the primary liaison between key customers and internal teams, ensuring overall satisfaction, on-time delivery, and high-quality service.

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Key Responsibilities

• Build and maintain strong relationships with key client accounts, serving as their primary point of contact
• Address and resolve client concerns, complaints, and service issues in a timely manner
• Identify opportunities to grow and expand existing customer accounts
• Coordinate with internal teams including Production, QA, Scheduling, and Finance to meet client needs
• Communicate effectively with all stakeholders to ensure alignment and execution
• Maintain a strong understanding of company products, services, and industry trends
• Track and manage key performance indicators (KPIs) that impact client success
• Create and maintain accurate reporting, forecasts, and account updates
• Ensure product quality, on-time delivery, accurate costing, and invoicing
• Support client retention efforts and minimize churn
• Participate in and/or lead regular client meetings (weekly, monthly, quarterly)
• Stay responsive to evolving customer goals and business needs
• Utilize market data and internal resources to proactively support client growth

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Core Competencies

• Communication: Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams
• Customer Focus: Ability to build trust, act as a business partner, and deliver an exceptional customer experience
• Teamwork & Collaboration: Works cross-functionally to support team and organizational success
• Change Management: Comfortable adapting to change and identifying opportunities for improvement
• Initiative: Self-starter who takes ownership of tasks and drives results independently
• Adaptability & Multitasking: Strong organizational skills with the ability to manage multiple accounts and priorities
• Problem Solving: Solution-oriented mindset with a focus on root cause analysis and continuous improvement

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Qualifications

• 3–5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment
• Strong understanding of customer relationship management and account support
• Ability to manage multiple priorities and meet strict deadlines
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail and organizational skills
• Ability to create professional reports, correspondence, and documentation
• Strong interpersonal and communication skills in a corporate environment