Customer Account Management Controller, German or Italian Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for Customer Account Management Controller, German or Italian Speaker in Customer Operations in Finance, Finance & Control. 

Greetings from your future manager

Welcome to UPM! Join our Team of skilled professionals, where you will make a use of your knowledge and develop yourself further in the finance area. If you are self-motivated with a knack for building our wide C2C structures and possess excellent communication skills we invite you to apply and embark on a rewarding career journey with us! – Sabina Gałaj, Senior Manager, Customer Operations in Finance

What you will do

• Monitor and handle Customer accounts for standard and elevated-risk customers (incl. discrepancies and pending payments, unapplied cash, discounts, credit postings, write offs, payout requests and customer bank details, pro-forma invoices etc.)

• Contact customers via phone, email, and letters to follow up on outstanding payments 

• Maintain accurate records of collection activities and outcomes 

• Address external and internal customer inquiries and requests in a timely manner (incl. account statements, balance confirmation and reconciliations etc.)

• Actively collaborate with the Sales and Customer Service teams to effectively exchange customer financial status information 

• Escalate unresolved accounts to management or external recovery agencies 

• Negotiate and establish payment plans in line with company policies and Group Credit Risk Management guidelines 

• Regularly analyze AR and collection metrics and reports to identify trends, and take proactive actions to address issues, improve cash flow, and reduce overdue accounts 

Who you are

• You possess a Bachelor's degree or equivalent qualification in Accounting/Finance 

• You have fluency in German or Italian (written and spoken); good command of English for internal communication 

• You have experience in Accounts Receivable area  

• You have strong communication and negotiation skills 

• You have ability to manage multiple priorities and deadlines 

• You  are comfortable working with ERP and financial systems (SAP experience is a plus) 

• You operate independently in daily tasks 

This is what we offer to you 

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils’. Our work is impactful and transformative 

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees 

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth 

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves 

Learn about our Rewarding and our Ways of working 

Additional information

The position is located in UPM Business Hub Wrocław, Poland.

Please apply via the link above and attach your CV and cover letter latest 30.06.2025. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at careers@upm.com or tel. +48 12 399 94 99.

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/   

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

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