Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to fulfill specific business process and application needs. This role requires close collaboration with various stakeholders to ensure that the solutions developed align with organizational goals. The workday often includes analyzing requirements, developing software components, and adjusting configurations to optimize application performance. Continuous evaluation and refinement of applications to support evolving business demands are integral parts of the daily routine, fostering innovation and efficiency within the technology environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze business requirements for effective application design.
- Maintain documentation related to application configurations and development processes to ensure knowledge sharing and continuity.
- Assist junior team members by providing guidance and support to enhance their technical skills and understanding.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Strong knowledge of software development life cycle and application configuration techniques.
- Experience in integrating contact center solutions with existing business systems.
- Ability to troubleshoot and resolve technical issues related to contact center applications.
- Familiarity with scripting and automation tools to streamline implementation processes.

Additional Information:
- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.