CST - Executive/Associate - Paytm Travel (Flights)
Paytm
Apply to this job Bengaluru, Karnataka on site Until 8/21/2026 First posted May 5, 2026 Last posted May 5, 2026
Job description
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.
Responsibilities:
Customer Experience:
Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries.
Identify and address trends in customer complaints and feedback.
Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience.
Operational Excellence:
Implement process improvements and best practices to enhance team productivity and customer satisfaction.
Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.
Stay up to date on industry trends and best practices in customer service.
Qualifications
Collaborate with other departments to resolve customer issues and improve the platform.
Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service.
Why Join Us:
1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!
About this role
Summary
Manage customer service and operational improvements for flight booking platform
Job title
CST - Executive/Associate - Paytm Travel (Flights)
Experience level
null
Industry
financial services
Location requirements
Bengaluru, Karnataka; remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer servicecrm softwareGDS AmadeusGDS Galileoticketingrefundscancellation
Preferred skills
aviationflight industrycustomer support
Specializations
customer experiencecrm softwareaviationflight industry
Locations
Structured locations inferred from the posting.
Bengaluru, Karnataka, India
On-site City