Croatian Speaking Technical Support Advisor

Patrique Mercier Recruitment Nordic is excited to announce a fantastic opportunity for a Croatian Speaking Technical Support Advisor. In this role, you will be the first point of contact for our Croatian-speaking customers, providing expert technical assistance and resolving their inquiries regarding our products and services. Your commitment to customer service and your technical proficiency will be vital in offering a positive and seamless customer experience. If you are passionate about technology and enjoy solving problems, we would love to have you join our enthusiastic team!

Responsibilities

• Provide exceptional technical support to Croatian-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and resolve a range of technical issues in a timely manner.
• Assist customers in understanding product features and guiding them on usage.
• Accurately document all customer interactions and solutions in our support database.
• Collaborate with team members to improve processes and the quality of service deliverables.
• Stay updated on product developments and technological advancements to better assist customers.

Requirements

• Fluency in Croatian (both spoken and written) is essential, along with a proficient level of English.
• Previous experience in technical support or customer service is advantageous.
• Strong analytical skills combined with effective problem-solving abilities.
• Excellent communication skills focused on achieving high levels of customer satisfaction.
• Ability to work independently as well as collaboratively within a team environment.
• Familiarity with CRM or customer support software is a plus.
• A genuine passion for technology and helping others is necessary.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )