Croatian Speaking Support Center Analyst

Patrique Mercier Recruitment Nordic is excited to offer a new opportunity for a Croatian Speaking Support Center Analyst. In this pivotal role, you will be the key point of contact for our Croatian-speaking customers, providing them with exceptional support and assistance for their inquiries and technical issues. Your fluency in Croatian, along with your commitment to customer service, will be central to ensuring a positive customer experience. If you are enthusiastic about technology and enjoy helping others, we would love to have you on our team!

Responsibilities

• Deliver high-quality support to Croatian-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and resolve a variety of technical problems related to our services and products.
• Provide clear information and effective solutions, enhancing customer satisfaction.
• Maintain detailed records of customer interactions and document all issues effectively.
• Collaborate with team members to improve service quality and share best practices.
• Stay current on product features and market trends to assist customers efficiently.

Requirements

• Fluency in Croatian (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer support or a technical support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication abilities with a focus on customer service.
• Able to work effectively both independently and as part of a team.
• Familiarity with helpdesk software or customer relationship management (CRM) systems is advantageous.
• A genuine interest in technology and a dedication to providing excellent support is essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )