Croatian Speaking Service Desk Analyst

Patrique Mercier Recruitment Nordic is excited to present an opportunity for a Croatian Speaking Service Desk Analyst. In this vital role, you will be the first point of contact for our Croatian-speaking clients, providing exceptional support and resolving their service-related queries. If you are passionate about technology and have a talent for customer service, we would be thrilled to welcome you to our dedicated team!

Responsibilities

• Provide outstanding service desk support to Croatian-speaking customers via multiple communication channels including phone, email, and chat.
• Troubleshoot, diagnose, and resolve various technical issues associated with our products and services.
• Guide users through standard procedures and provide effective solutions to enhance their experience.
• Accurately document customer interactions and resolutions within the service desk system.
• Work collaboratively with other teams to escalate and resolve complex issues efficiently.
• Stay informed about product knowledge and service updates to better assist clients.

Requirements

• Fluency in Croatian (both spoken and written) is essential, with a good command of English preferred.
• Previous experience in a service desk or technical support role is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication abilities with a focus on user satisfaction.
• Ability to work independently as well as part of a collaborative team.
• Experience with service desk software or customer relationship management systems is a plus.
• A genuine passion for technology and a commitment to providing exceptional service is required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )