Croatian Speaking Multilingual Support Representative

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Croatian Speaking Multilingual Support Representative. In this role, you will be instrumental in providing exceptional support to our Croatian-speaking customers. Your key responsibilities will include managing inquiries, resolving issues, and offering detailed information about our products and services in a friendly and efficient manner. If you are passionate about customer service and have strong Croatian language skills, we would love to hear from you!

Responsibilities

• Deliver excellent multilingual support via phone, email, and chat to Croatian-speaking clients.
• Address customer inquiries and troubleshoot issues promptly to ensure a positive experience.
• Educate customers about our products and services, enhancing their overall understanding and satisfaction.
• Document customer interactions and resolutions accurately in our CRM system.
• Collaborate with team members to enhance service quality and resolve more complex inquiries.
• Stay informed about company products and policies to provide reliable and informed support.

Requirements

• Fluency in Croatian (both spoken and written) is required; knowledge of additional languages is a plus.
• Strong communication and interpersonal skills.
• Previous experience in customer service roles, especially in a multilingual environment, is preferred.
• Exceptional problem-solving skills with a strong emphasis on customer satisfaction.
• Able to work effectively both independently and in a team setting.
• Familiarity with customer service software and CRM systems is advantageous.
• Positive attitude and a commitment to assisting customers achieve their needs.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )