Croatian Speaking Mobile Support Specialist

Patrique Mercier Recruitment is thrilled to announce a vacancy for a Croatian Speaking Mobile Support Specialist. In this pivotal role, you will be responsible for offering exceptional support to Croatian-speaking clients regarding mobile applications and devices. Your ability to troubleshoot issues and communicate effectively will significantly enhance customer satisfaction. If you are passionate about technology and helping others, we encourage you to apply!

Responsibilities

• Provide outstanding mobile support to Croatian-speaking customers through phone, email, and chat.
• Troubleshoot and resolve issues related to mobile apps, devices, and connectivity.
• Assist users with the installation, configuration, and efficient use of mobile applications.
• Document all support interactions clearly in the customer service platform.
• Stay up-to-date with product changes and industry trends to deliver informed support.
• Collaborate with product teams to share customer feedback and suggest improvements.

Requirements

• Fluency in Croatian (both spoken and written) is essential; knowledge of English is a plus.
• Prior experience in customer service or technical support roles is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Ability to manage multiple tasks and work effectively under pressure.
• Genuine interest in mobile technology and a commitment to assisting users.
• Experience with support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )