Croatian Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for a Croatian Speaking HealthTech Support Specialist. In this vital role, you will serve as the primary point of contact for our Croatian-speaking customers, offering exceptional support for our health technology products. Your key responsibilities will involve troubleshooting technical issues, addressing customer inquiries, and ensuring users receive thorough guidance to enhance their experience with our solutions. If you have a passion for technology and a desire to help others, we would love to see your application!

Responsibilities

• Provide high-quality technical support to Croatian-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot, diagnose, and effectively resolve issues related to both software and hardware in our health technology products.
• Educate customers on product features and best practices for optimal usage.
• Document all customer interactions and resolutions accurately within our support system.
• Collaborate with technical and product teams to relay customer feedback and assist in resolving persistent issues.
• Stay informed about the latest developments in health technology to provide informed support.

Requirements

• Fluency in Croatian (both spoken and written) is essential; knowledge of English is a plus.
• Experience in a technical support role, particularly in the health tech industry, is preferred.
• Strong problem-solving skills with a clear understanding of technical issues.
• Excellent communication and customer service skills focusing on user satisfaction.
• Able to work effectively both independently and as part of a team.
• Familiarity with customer support software or CRM systems is advantageous.
• A genuine interest in health technology and a commitment to helping others is crucial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )