Croatian Speaking Frontline Support Representative

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Croatian Speaking Frontline Support Representative. In this important role, you will be the main point of contact for our Croatian-speaking customers, providing exceptional support and assistance. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about customer service and fluent in Croatian, we invite you to be part of our dynamic team!

Responsibilities

• Deliver high-quality frontline support to Croatian-speaking customers through various channels, including phone, email, and chat.
• Assist customers in resolving inquiries and effectively troubleshoot any issues.
• Provide accurate and timely information regarding our products and services.
• Document customer interactions to enhance service quality and operational efficiency.
• Utilize strong problem-solving skills to address and resolve customer complaints.
• Collaborate with team members to share insights and improve overall service delivery.

Requirements

• Fluency in Croatian (both spoken and written) is essential.
• Excellent communication and customer service skills.
• Previous experience in customer support or a related field is advantageous.
• Ability to handle inquiries and complaints with professionalism and empathy.
• Strong organizational skills and attention to detail.
• Comfortable with computer systems and customer service software.
• A positive and proactive attitude with the ability to thrive in a team environment.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )