Croatian Speaking End User Support Specialist

Patrique Mercier Recruitment Nordic is thrilled to offer an exciting opportunity for a Croatian Speaking End User Support Specialist. In this vital role, you will provide exceptional support to our Croatian-speaking end-users, helping them resolve a variety of technical issues related to their IT systems and applications. Your effective communication skills and technical expertise will be essential in ensuring that users have a positive and efficient support experience. If you are passionate about technology and have a strong desire to assist others, we invite you to join our dynamic team!

Responsibilities

• Deliver high-quality technical support to Croatian-speaking end-users through phone, email, and chat.
• Troubleshoot and resolve diverse technical issues involving computer systems, software applications, and networking.
• Guide users through solutions and explain technical concepts clearly.
• Document all support interactions and resolutions accurately in the service management system.
• Collaborate with IT teams to escalate and address complex technical concerns.
• Remain informed about the latest industry trends and products to enhance support capabilities.

Requirements

• Fluency in Croatian (both spoken and written) is required; proficiency in English is an advantage.
• Experience in technical support, helpdesk, or a similar role is preferred.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Able to work independently and collaboratively in a fast-paced environment.
• Familiarity with helpdesk software or ticketing systems is advantageous.
• A genuine passion for technology and a commitment to effectively helping end-users.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )