Croatian Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is excited to introduce an opportunity for a Croatian Speaking E-commerce Support Specialist. This role is tailored for a passionate individual fluent in Croatian, dedicated to providing outstanding customer support in the rapidly growing e-commerce industry. You will play a key role in assisting Croatian-speaking customers with their inquiries, resolving issues, and enhancing their shopping experience. If you're eager to make a difference and have a strong background in customer service, we encourage you to apply!

Responsibilities

• Provide exceptional customer support to Croatian-speaking clients via email, phone, and chat, focusing on e-commerce queries.
• Assist customers with order inquiries, product information, and payment processing.
• Effectively manage and resolve customer complaints with prompt solutions.
• Guide customers through product offerings and any ongoing promotions.
• Maintain accurate documentation of customer interactions and feedback to improve service quality.
• Collaborate with various departments to ensure customer satisfaction and issue resolution.

Requirements

• Fluency in Croatian (both spoken and written) is required; knowledge of English is a plus.
• Prior experience in e-commerce or customer service roles is highly desirable.
• Excellent communication and interpersonal skills.
• Familiarity with e-commerce platforms and their functionalities is advantageous.
• Strong analytical and problem-solving capabilities.
• A proactive mindset and ability to adapt in a fast-paced environment.
• Experience with customer support tools or CRM systems is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training