Croatian Speaking Customer Support for Social Media

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Croatian Speaking Customer Support representative specialized in Social Media. In this dynamic role, you will be responsible for engaging with customers through various social media platforms, providing timely assistance and support to enhance the overall customer experience. If you are fluent in Croatian, have a strong social media presence, and are passionate about customer service, we invite you to apply!

Responsibilities

• Provide exceptional customer support through social media channels, ensuring prompt responses to inquiries.
• Engage with customers, addressing their concerns and offering solutions with professionalism.
• Monitor social media interactions and identify trends in customer feedback.
• Collaborate with marketing and other departments to improve social media strategy and customer engagement.
• Document customer interactions and feedback to enhance service quality and effectiveness.
• Stay updated on company products and services to provide accurate information to customers.

Requirements

• Fluency in Croatian (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer support or social media management is preferred.
• Familiarity with various social media platforms and digital communication tools.
• Ability to handle multiple inquiries simultaneously with a strong attention to detail.
• Problem-solving abilities with a commitment to customer satisfaction.
• A proactive attitude and a passion for engaging with customers online.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )