Croatian Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Croatian Speaking Customer Support representative for a dynamic Online Travel Agency. In this role, you'll play a crucial part in assisting customers with their travel inquiries, bookings, and issues, all while delivering superb service. If you are fluent in Croatian and have a passion for travel and customer service, we encourage you to apply!

Responsibilities

• Provide exceptional customer support via phone, email, and chat in Croatian.
• Assist customers with inquiries related to travel bookings, cancellations, and itinerary changes.
• Resolve customer complaints and provide effective solutions to enhance their travel experience.
• Educate customers on available travel options and guide them through the booking process.
• Maintain accurate records of customer interactions and feedback for continuous service improvement.
• Collaborate with team members to improve overall service efficiency and customer satisfaction.

Requirements

• Fluency in Croatian (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Prior experience in customer service or support roles is preferred.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work effectively in a team-oriented environment.
• Interest in the travel industry is a significant advantage.
• Familiarity with online travel booking systems is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )